Terms & Conditions

1. Definitions

• "Nestvale", "we", "us", "our" — refers to the business operating at 41 Na Muang Road, Nai Mueang, Khon Kaen 40000, Thailand.
• "Services" — the educational programmes, workshops, and organisational support services offered by Nestvale, as described on our website.
• "User", "you", "your" — any individual who accesses our website or engages with our services.
• "Content" — all materials, workshop prompts, resource packs, templates, and information made available by Nestvale.
• "Agreement" — these Terms and Conditions, together with any service-specific scope agreement.

2. Acceptance of Terms

By accessing our website or engaging with any Nestvale service, you confirm that you have read, understood, and agree to these Terms and Conditions. If you do not agree, you should not use our website or engage our services.

To engage Nestvale services directly, you must be at least 18 years of age and have the legal capacity to enter into an agreement. Services may be attended by family members of any age when accompanied and arranged by a responsible adult.

3. Service Description

Nestvale provides the following family education and organisational services:

• Family Story Sharing Workshop — a single facilitated session with printed materials.
• Heritage Records Organisation — practical support sorting and arranging family documents into a labelled system with a reusable template.
• Generations Together Programme — a multi-session educational programme exploring cross-generational communication.

All services are educational in nature. Nestvale does not provide therapy, counselling, legal advice, financial advice, or any form of clinical or professional advisory service. Nothing communicated by Nestvale in the course of a service should be understood as personal advice of any kind.

Services are available in Khon Kaen, Thailand, and online. Availability is subject to scheduling and confirmed at the time of booking.

4. Booking and Payment

All bookings are confirmed following an initial enquiry conversation and scope agreement. A service engagement is confirmed once both parties have agreed on scope, dates, and pricing, and payment has been received.

• Prices are as listed on our website at the time of booking, in Thai Baht (฿).
• Full payment is required prior to the commencement of any service, unless a separate written arrangement has been agreed.
• Accepted payment methods will be communicated at the time of booking.

5. Cancellation and Rescheduling

• Cancellations made more than 5 business days before the scheduled start date will receive a full refund.
• Cancellations made within 5 business days of the start date will receive a 50% refund.
• Cancellations made within 48 hours of the start date are non-refundable.
• Rescheduling requests made more than 48 hours before a session are accommodated at no charge, subject to availability.
• If Nestvale cancels a session for any reason, a full refund or rescheduled date will be offered.

6. User Responsibilities

When engaging with Nestvale services, you agree to:

• Provide accurate information in enquiries and bookings
• Attend sessions or arrange the attendance of relevant family members in a timely manner
• Treat facilitators and other session participants with respect
• Not record sessions (audio, video, or otherwise) without prior written consent from Nestvale
• Use any provided materials for personal family use only, not for commercial redistribution

7. Intellectual Property

All workshop materials, resource packs, templates, and website content created by Nestvale remain the intellectual property of Nestvale. Materials provided to you during a service engagement are licensed for personal, non-commercial family use only.

You may not reproduce, distribute, or adapt Nestvale materials for commercial purposes without prior written permission.

8. Disclaimers

Our services are provided "as is" for educational and organisational purposes. Nestvale makes no promises about specific outcomes resulting from participation in any workshop or programme. Family experiences and results will vary.

Nothing in our services constitutes professional advice of any kind. You are solely responsible for any decisions you make based on educational content shared during a Nestvale engagement.

9. Limitation of Liability

To the fullest extent permitted by Thai law, Nestvale's liability in connection with any service is limited to the amount paid for that specific service. Nestvale is not liable for indirect, consequential, or incidental losses arising from use of our services or website.

10. Indemnification

You agree to indemnify and hold Nestvale harmless from any claims, losses, or damages arising from your breach of these Terms or your misuse of our services or website content.

11. Privacy

Our collection and use of personal data is governed by our Privacy Policy, which forms part of this Agreement.

12. Governing Law and Dispute Resolution

These Terms are governed by the laws of the Kingdom of Thailand. In the event of a dispute, we encourage you to contact us directly first at [email protected] to seek an informal resolution. If an informal resolution is not possible, disputes shall be subject to the jurisdiction of the competent courts in Khon Kaen Province, Thailand.

13. Changes to These Terms

We may update these Terms from time to time. The updated version will be posted on this page with a revised "Last Updated" date. Continued use of our website or services after changes are posted constitutes acceptance of the revised Terms.

14. Contact

For legal enquiries or questions about these Terms:

• Email: [email protected]
• Address: 41 Na Muang Road, Nai Mueang, Khon Kaen 40000, Thailand
• Phone: +66 43 619 8052